<strong>Effective: March 20, 2019</strong>
<strong>Last updated: March 20, 2019</strong>
This website does not collect personally identifiable information from your computer when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information. We may use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use. When you request a page from our website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request, and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website. We also use this information to better understand how visitors use our website and how we can better tune it, its contents and functionality to meet your needs.
<strong>INFORMATION WE COLLECT AND ITS USES</strong>
We collect your personal information if you decide to purchase one of our products or retain our services, participate in our affiliate marketing program, subscribe to our newsletter, complete an application form, participate in one of our surveys or transact other business with us. We need to collect personally identifiable information from you to execute the requested transaction, provide you with a particular service, and/or to further enhance your account. At any time, we may ask you to voluntarily supply us with additional information needed. We will ask you for information such as, but not limited to: name, current and/or billing address, your e-mail address, telephone number and, if you purchase one of our products or services, a valid credit card number, your Social Security number and certain other personal information, such as your date of birth, address, employment information, and certain credit card and loan account information. We may use your email address to send a confirmation and, if necessary, we might use the other information to contact you for help in processing.
In addition, when you provide contact details for transaction requests such as scheduling an appointment or requesting a proposal, we will use the contact information to keep you updated about future offers or promotions unless you opt-out online or otherwise notify us.
We may also use the information we collect about you in order to, but not limited to:
<li>learn more about your interest in the products or services we offer and provide you with information</li>
<li>enroll customers who desire our services</li>
<li>open customer files and establish their accounts</li>
<li>provide customer service</li>
<li>negotiate settlement of our customers’ debts (according to the terms and conditions of their written agreements)</li>
<li>learn how to improve our products or services</li>
<li>provide opportunities for our affiliates and other companies to inform you about the products or services they offer that may interest you</li>
<li>share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users are between the ages of 25 and 35.</li>
Aside from the ways mentioned above, we may use your personally identifiable information in many other ways, including sending you promotional materials, and sharing your information with third parties so that these third parties can send you promotional materials. (By “promotional materials,” we mean communications that directly promote the use of Websites, or the purchase of products or services.). However, you may “opt-out” of certain uses of your personal information.
<strong>DISCLOSURE OF INFORMATION TO THIRD PARTIES</strong>
We may disclose a consumer’s personally identifiable information in order to effect or carry out any transaction that you have requested of us or as necessary to complete our contractual obligations with you. WE RESERVE THE RIGHT TO SELL, RENT OR TRANSFER YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR ANY PURPOSE IN OUR SOLE DISCRETION. We may share your personally identifiable information with affiliated companies that are directly or indirectly controlled by, or under common control of National Student Servicing. We may send personally identifiable information about you to non-affiliated companies that are not directly or indirectly controlled by, or under common control of, National Student Servicing. The personal information collected on this site and by third parties will be used to operate the site and to provide the services or products or carry out the transactions you have requested or authorized. We may change or broaden the use of your personal information at any time. We may use your personal information to provide promotional offers to individuals by means of email advertising, telephone marketing, direct mail marketing, banner advertising, and other possible uses.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing or calling us per the information contained on our contact page.
If you do not wish to have your personal information collected by any third party that is not our agent/service provider, please contact our customer service department to actively opt-out of having your personal information shared. Customer Service Contact Information:
<strong>National Student Servicing</strong>
Address:4 Hutton Centre Dr #220 Santa Ana Ca 92707
Phone: <a href=”tel://1-866-740-6035″>1-866-740-6035 </a>
We may use other third parties to provide certain clerical and information processing and other services on our site. When you sign up for our services, we will share only as much information as is necessary for the provision of those services.
These third parties are prohibited from using your personally identifiable information for any other purpose.
<strong>SECURING THE TRANSMISSION AND STORAGE OF INFORMATION</strong>
The security of your personal information is extremely important to us. We employ generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Our site uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the site when entering sensitive information (such as credit card number and/or social security number) on our registration or order forms. This ensures that your information is encrypted as it travels over the Internet. SSL is an industry-standard protocol for encryption over the internet.
After information reaches National Student Servicing, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of National Student Servicing. You can help to maintain the security of your online transactions by not sharing your personal information or password with anyone. Remember, no method of transmission over the Internet, or method of electronic storage, is 100% secure. (Example: any information you provide us by email is not encrypted) Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about the security on our Website, please feel free to e-mail us.
As is true of most Websites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
We may use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. We can at your option set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
<strong>CLEAR GIFS (WEB BEACONS/WEB BUGS)</strong>
We may also employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice/Opt-out.”
<strong>LINKS TO OTHER SITES</strong>
While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the applicable privacy policies and terms of conditions of each and every Website that collects personally identifiable information.
This privacy statement applies only to information collected by this website.
We may be co-branded with “partners and affiliates”. These business to business relationships are helpful to us and to you as they afford all concerned with greater product and service opportunities. We always provide opt-out opportunities regarding the sharing of your information with such partners and affiliates. Please note the sites linked to our site are governed by their own privacy policies which may or may not reach the standards set by our company.
<strong>ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION</strong>
If your personally identifiable information changes, or if you no longer desire our product or service, you may correct, update, delete or deactivate same by emailing our Customer Support, or by contacting us by telephone or postal mail at the contact information listed below.
If you send us correspondence, including e-mails and faxes, we may retain such information in your customer file. Information you give us over the telephone may be noted for your file. We may also keep copies of any correspondence sent to you. We retain these records in order to provide the products and services you have requested and to measure and improve our customer service. We may, over time, delete these records as permitted by law. Phone calls may be recorded or monitored for customer satisfaction purposes.
Based upon the personally identifiable information you provide, we may communicate with you to provide the services you request, and to manage your account. We may communicate via email or telephone, in accordance with your wishes.
We reserve the right to disclose your personally identifiable information, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders or subpoenas, to enforce our Legal Notices or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.).
<strong>SUPPLEMENTATION OF INFORMATION</strong>
In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.
In the event our company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You may, in our sole discretion, be notified via e-mail and/or a prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.
<strong>California Do Not Track Disclosures</strong>
<strong>How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services?</strong>
We currently do not respond to DNT signals in browsers because we do not track individual users across the web.
<strong>May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit</strong><strong> </strong><a href=”http://wwww.nationalstudentservicing.com/”>wwww.nationalstudentservicing.com</a><strong>?</strong> No.
<strong>Notice to California Residents</strong>
In response to a California law, we will automatically treat individuals with California addresses or telephone numbers (when disclosed to us) as if you requested us<strong> </strong>to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.
<strong>Notice to Vermont Residents</strong>
In response to Vermont regulations, we<strong> </strong>automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we<strong> </strong>disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.
<strong>Notice to Nevada Residents</strong>
We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing<a href=”mailto:email@example.com”>firstname.lastname@example.org</a>. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, <a href=”https://maps.google.com/?q=555+E.+Washington+St.,+Suite+3900,+Las+Vegas,+NV+89101&entry=gmail&source=g”>555 E. Washington St., Suite 3900, Las Vegas, NV 89101</a>; Phone number: <a href=”tel:(702)%20486-3132″>702-486-3132</a>; e-mail: <a href=”mailto:BCPINFO@ag.state.nv.us”><strong>BCPINFO@ag.state.nv.us</strong></a><strong>.</strong>
<strong>Notice to Users Outside of the United States</strong>
<strong>Protecting Children’s Privacy Online</strong>
The Site is not directed to individuals under the age of thirteen (13)<strong>,</strong> and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not of a majority age in their relevant jurisdiction, please contact us at our email or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.
<strong>CHANGES TO THIS PRIVACY STATEMENT</strong>
We reserve the right to modify this privacy statement at any time. We will not jeopardize your privacy. The provisions contained in this privacy statement supersede all previous notices or policies regarding our privacy practices with respect to this site. Any and all changes will be made here, to this privacy statement.
We encourage you to check our site frequently to see the current privacy statement to be informed of how we are committed to protecting your information and providing you with improved content on our website in order to enhance your online experience. Upon any material changes to the policy statement, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
<strong>National Student Servicing</strong>
Phone<u> </u><a href=”tel://1-866-740-6035″>1-866-740-6035</a>
- Customer Service
- Custom Branding
- Program Enrollment / Underwriting
- Customer Toolbox
- Plain and Simple
Every member of our Customer Service team is a trained and seasoned call center representative capable of handling any type of customer interaction. We are customer service professionals! We represent you as a part of your team. All customer correspondence is recorded in our paperless environment and you have instant online access to all documents.
National Student Servicing works for you, as a member of your team. To their knowledge, your clients are only interacting with you. We maintain your cohesive corporate identity throughout their experience from start to finish. All correspondence and customer interactions are custom branded to your company; they will never ask you “who is National Student Servicing?”
Through the use of our advanced technology platforms and Customer Relationship Management solutions, your sales process is smooth and efficient. With our technology, your leads can enter the system through various avenues, including: web services, file import, internet, phone or manual entry. Lead distribution is automatic and based on rules you define. Your sales agents enter the data in a simple set of screens, which enable them to use a script, if you choose to do so. Customer Agreements and other paper work are handled automatically and can be sent out via email, fax, or mail. Electronic signatures are available to improve close times from hours to minutes!
When a sale is submitted, our team will place a welcome call to your customer within one business day. Our in-house underwriting department will evaluate your customer’s qualifications and give immediate status updates using a strict list of compliance criteria you define and ensure both you and the customer are protected. A Welcome Packet is mailed out to the customer, explaining their program in precise detail. If the customer is not reached, they will be called up to three times (every other day) to welcome them into the program. Follow up is conducted three weeks later to finish any outstanding paperwork. Furthermore, we will manage the client relations by placing customer satisfaction calls every week to answer any questions or challenges they are experiencing. we will call the customer with savings updates. We keep you and the customer on the road to successful completion of the designated program!
This is where we shine! We will reach consolidations that meet your customer’s budgets and expectations, if we can’t do that, nothing else matters! National Student Servicing’s team is one of the most experienced in the business with a stellar track record. Spearheaded by industry leaders, our team has strongly rooted and venerable relationships with the Department Of Education and most Private run agencies. This allows us to take advantage of not only the long standing personal relationships, and make certain your commitments to your customer are met or exceeded.
National Student Servicing provides you with the tools you need to manage your customers and monitor our services. Our advanced technology platforms and CRM solutions provide reports, data downloads, and access to your customer’s accounts at your fingertips. Our experienced management team is available to meet with you on either scheduled or impromptu bases. We endeavor to meet your every concern and expectation.
National Student Servicing provides you with a Customer Toolbox tailored to your needs as an online service center for your customers. Your customers can access their account anytime and from anywhere through this revolutionary web portal. The Customer Toolbox provides real-time account details, FAQ’s, documents, and other valuable information for their convenience. The Customer Toolbox can be custom branded and integrated into your company website, providing the customer with a cohesive corporate identity.
For organizations that sell Student Loan Consolidation services for the debt-burdened person who’s ready to make a life-changing decision, National Student Servicing’s is the empathetic extension of your professional sales force, providing personalized and proven services and consolidations that will fit your client’s budget! National Student Servicing provides a tailored and streamlined approach to support your sales operation, business objectives, and backend services. We can provide leads, software solutions, call center services, customer service, and accounting. This frees you to focus on new clients and helps you keep your existing clients happier longer.