If you choose to hire us for your student loan services we handle the application process from start to finish. Our experts will determine, gather and fully prepare all documentation needed to qualify you for the program chosen. The documentation is then sent to you, simply for your signature and approval, and then sent to the lenders. Once the lender has received your paperwork, it takes roughly 45-90 days for the consolidation to be finalized. You may also choose to complete the application process on your own without the help of National Student Servicing as the programs are available directly through the Department of Education.
* National Student Servicing is not affiliated in any way with any federal or state government entity or agency.
*Disclaimer: National Student Servicing is a private organization and is not a government entity. National Student Servicing is a Document Preparation and Tracking Service. Our free Federal Student Loan informational session will identify what Federal programs are available for you and does not constitute legal or financial advice. Our service is only for the Preparation & Tracking of your Federal Student Loan Consolidation Documents. Consumers may choose to complete their own consolidation documents based on the federal programs and are not obligated to use a third party resource such as National Student Servicing. National Student Servicing does not facilitate the negotiation of a debt, the settlement of a debt or the altering of a debt it’s services are only for the assistance and completion of federal student loan program documents. National Student Servicing will not pay your student loans for you or on your behalf.
- Customer Service
- Custom Branding
- Program Enrollment / Underwriting
- Customer Toolbox
- Plain and Simple
Every member of our Customer Service team is a trained and seasoned call center representative capable of handling any type of customer interaction. We are customer service professionals! We represent you as a part of your team. All customer correspondence is recorded in our paperless environment and you have instant online access to all documents.
National Student Servicing works for you, as a member of your team. To their knowledge, your clients are only interacting with you. We maintain your cohesive corporate identity throughout their experience from start to finish. All correspondence and customer interactions are custom branded to your company; they will never ask you “who is National Student Servicing?”
Through the use of our advanced technology platforms and Customer Relationship Management solutions, your sales process is smooth and efficient. With our technology, your leads can enter the system through various avenues, including: web services, file import, internet, phone or manual entry. Lead distribution is automatic and based on rules you define. Your sales agents enter the data in a simple set of screens, which enable them to use a script, if you choose to do so. Customer Agreements and other paper work are handled automatically and can be sent out via email, fax, or mail. Electronic signatures are available to improve close times from hours to minutes!
Program Enrollment / Underwriting
When a sale is submitted, our team will place a welcome call to your customer within one business day. Our in-house underwriting department will evaluate your customer’s qualifications and give immediate status updates using a strict list of compliance criteria you define and ensure both you and the customer are protected. A Welcome Packet is mailed out to the customer, explaining their program in precise detail. If the customer is not reached, they will be called up to three times (every other day) to welcome them into the program. Follow up is conducted three weeks later to finish any outstanding paperwork. Furthermore, we will manage the client relations by placing customer satisfaction calls every week to answer any questions or challenges they are experiencing. we will call the customer with savings updates. We keep you and the customer on the road to successful completion of the designated program!
This is where we shine! We will reach consolidations that meet your customer’s budgets and expectations, if we can’t do that, nothing else matters! National Student Servicing’s team is one of the most experienced in the business with a stellar track record. Spearheaded by industry leaders, our team has strongly rooted and venerable relationships with the Department Of Education and most Private run agencies. This allows us to take advantage of not only the long standing personal relationships, and make certain your commitments to your customer are met or exceeded.
National Student Servicing provides you with the tools you need to manage your customers and monitor our services. Our advanced technology platforms and CRM solutions provide reports, data downloads, and access to your customer’s accounts at your fingertips. Our experienced management team is available to meet with you on either scheduled or impromptu bases. We endeavor to meet your every concern and expectation.
National Student Servicing provides you with a Customer Toolbox tailored to your needs as an online service center for your customers. Your customers can access their account anytime and from anywhere through this revolutionary web portal. The Customer Toolbox provides real-time account details, FAQ’s, documents, and other valuable information for their convenience. The Customer Toolbox can be custom branded and integrated into your company website, providing the customer with a cohesive corporate identity.
Plain and Simple
For organizations that sell Student Loan Consolidation services for the debt-burdened person who’s ready to make a life-changing decision, National Student Servicing’s is the empathetic extension of your professional sales force, providing personalized and proven services and consolidations that will fit your client’s budget! National Student Servicing provides a tailored and streamlined approach to support your sales operation, business objectives, and backend services. We can provide leads, software solutions, call center services, customer service, and accounting. This frees you to focus on new clients and helps you keep your existing clients happier longer.